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Frequently Asked Questions

How does PixTrace determine photo location without GPS?

PixTrace uses GeoCLIP, VLM reasoning, shadow geometry (Bellingcat-style), Vision labels and reverse image search. Location can still be estimated when EXIF GPS was stripped (WhatsApp, Instagram, screenshots).

Are my photos stored on your servers?

We do not keep a permanent photo gallery. Images are sent to the analysis pipeline for your request. Your account stores analysis summaries (filename, location guess, status, credits) until you delete the account.

How do credits work?

You buy credits, then submit an image. 1 credit is reserved on submit and kept only if the analysis completes. Failed or abandoned jobs are refunded. New accounts start at 0 credits.

What does the confidence score mean?

It is the model's certainty on the best location guess. Treat anything below ~60% as an approximation and verify with other context.

Which photo formats are supported?

JPEG, PNG, HEIC and WebP, up to 20 MB.

Is there an iOS or Android app?

PixTrace is a web app at pixtrace.io. Sign in from any modern browser. A native app may come later.

How do I delete my data?

Open Dashboard → Settings. You can export a JSON copy of your account, or delete the account. That removes your PixTrace data and login. You can also email contact@pixtrace.io.

How do I buy credits?

Open Dashboard → Billing and choose a plan. Payment is processed securely. Credits are added to your account as soon as the payment succeeds.

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